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Customer Service/Reservations

Job Code:
Prince William Sound Glacier Cruises/CIRI Alaska Tourism
Travel, Transportation and Tourism
Cook Inlet Region, Inc.
Job Type:
Zip code:
Required Education Level:
hish school/equivilent
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Posted on:
Full Description:  

Prince William Sound Glacier Cruises is currently accepting applications with the tour boat operations in Whittier Alaska for the 2010 summer season.  Please fill out an online application at or call 907-777-2822

General Function

 A Customer Service Representative (CSR) if the first point of contact for many of our customers and is responsible for greeting the customer and assisting them with reservations and providing detailed information on all Prince William Sound Glacier Cruises , Alaska Heritage Tours products, and local visitor services.  A CSR will work over the telephone and on the computerized reservation system taking reservations, processing tickets, general office duties and participating in retail sales.  CSR will also support the vessels including line handling, food and gift stocking, and accurate and timely communications updates. All CSR’s must be team oriented and be able to handle multiple tasks.
 Major Activities (Typical Duties/Responsibilities) 1.    Provide accurate information about tours and the local area to guests in person and on the phone.2.    Learn and become proficient in process of accurately booking reservations on  computer based reservation system.3.    Participate in retail sales including inventory, stocking, and selling 4.    Become familiar with the local and state natural history, attractions, and visitor services.5.    Maintain positive interactions with customers and co-workers.  6.    Be responsible for daily accounting reports and balanced till at the end of each shift, this includes reconciling manifests and the collection and proper processing of vouchers.7.    Work the Marine Operations and Transportation staff to ensure on time vessel departures. 8.    Support the vessel including line handling upon departure and arrivals, pull ordered inventory for food and gift items to be delivered to the vessel, communicate timely and accurate passenger count updates via company radio.9.    Strive to see that all of our customer’s expectation are exceeded

10. Be familiar with the CATC and each locations policies and work by them.

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