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Kenai Fjords Tours
Travel, Transportation and Tourism
Customer Support/Client Care
Cook Inlet Region, Inc.
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General Function

 Support the Captain, in some cases under the direction of the Senior Deckhand or Crew Chief, in the creation of a safe and comfortable environment.  A deckhand will interact with guests with the goal of ensuring their safety and guaranteeing that they have an unforgettable Alaskan experience.  Deckhands will be expected to be familiar with the safety equipment and procedures on board, including participating in all safety drills and reviews.  In addition a deckhand is expected to learn the history and geology of the area they are operating in and have the ability to share it with customers.  A deckhand is expected to staff the vessel galley and gift shop.
 Major Activities (Typical Duties/Responsibilities) 1.    Assist with the embarkation and disembarkation of passengers.  2.    Learn and perform safe line handling skills under direction of the Captain, Senior Deckhand or Crew Chief.3.    Know and be able to perform Person Overboard, Fire Aboard Ship, Abandon Ship and First Aid procedures and skills.4.    Know and be able to respond accordingly to all positions on a vessel Station Bill.5.    Gain and exhibit knowledge of local history, geology and industry.6.    Continuously interact with guests regarding safety procedures, tour information, boat information, and environmental data.7.    Conduct food service(s) including cooking, preparation, serving, and cleaning up after the meal(s).8.    Maintain the cleanliness of the vessel, including inside space, outer decks, heads and galley.9.    Staff the vessel galley and assist customers with their questions about concessions and gift items for sale.10. Oversee appropriate stockages on board the boat including food supplies, cleaning materials, paper products, brochures and retail items.11. Maintain accountability for the vessel's cash till.  Correctly account for the concession and retail items sold in accordance with the accounting policy and procedure.12. Strive to see that all of our customer’s expectations are exceeded.13. Be familiar with the company’s policies and work by them. While performing the duties of this job, the employee is regularly required to sit, stand, walk, see, talk and hear.  The employee frequently is required to reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl.  The employee must regularly lift and/or move up to 70 lbs.  The employee must be able to work in foul weather conditions for long hours on a variable schedule. ______________________________________________________________________________ 


 ·         Current CPR and First Aid Certifications·         Able to pass a pre-employment and random NIDA drug screening test(s).·         Experience dealing with customers and/or the public; including the ability to answer questions, direct them in case of emergency, and anticipate their needs.·         Knowledge of basic line handling techniques and common marine knots. ______________________________________________________________________________ Minimum Experience ·         CPR and First Aid Certification·         Basic understanding of the Alaskan environment·         Basic understanding of vessel operations·         Customer Service Experience·         Experience working in groups and/or teams