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Community Director-Mt. View

Job Code:
Cook Inlet Housing Authority
Customer Support/Client Care
Cook Inlet Region, Inc.
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Full Description:  

Position:                   Community Director

Department:             Rental Properties

Reports to:               Senior Manager, Rental Properties or Senior Community Director                 

Range:                      4

FLSA:                        Non-Exempt                                                           

 General Function Under the supervision of the Senior Manager of Rental Properties or designee, this position is responsible for all phases of the operation of a property, including, but not limited to, the general administration, including efficiently and effectively managing the office and building complex.            
Major Activities (Typical Duties/Responsibilities)

·         Maintains close and courteous communication with residents and be available and responsive to general client needs.

·         Markets, shows units, and screens applicants. Prepares and processes all rental agreements/leases and related forms.  Handles all detail of move-ins and move-outs, maintaining accurate up-to-date records, schedules and performs apartment inspection check-ins and check-outs with resident.

·         Assist Sr. Manager of Rental Properties with budget preparation and control.

·         Maintains all tenant files. Verifies income and adjust rents accordingly.

·         Notifies tenant of adjustments.

·         Prepares reports regarding vacancy, delinquency, inspections and re-certifications and counsel tenants on maintenance of unit when needed.

·         Prepares general correspondence and any related reports.

·         Maintains petty cash fund and reconcile petty cash monthly.

·         Collects and reports washer/dryer income at least bi-weekly.

·         Collects rents and works with residents to collect delinquent accounts. Adheres to all appropriate accounting procedures, including, but not limited to, rent collection receipts and petty cash disbursement and reconciliation.

·         Maintains key control log and keys for facility.

·         Coordinates all activities in building, including social activities.

·         Supports maintenance department for any building maintenance and construction activities as necessary.

·         Continually inspects property and improvements, recording and reporting any deficiencies and taking any necessary action. Visually inspects grounds and parking areas daily to ensure each is in a clean and orderly condition. Visually inspects common areas to ensure interior is in a clean and orderly condition including all hallways, stairways, storage rooms and laundry facilities.

·         Monitors maintenance and service contracts, as necessary.

·         Coordinates maintenance of grounds and facilities with maintenance and/or building janitors, laborers, and groundskeeper through a work order system. Maintains work order system on HDS or Yardi, as necessary.

·         Assists with the overall supervision of other Occupancy Specialist and in the absence of the Sr. Manager of Rental Properties.

·         Assists in manning CIHA informational booths at various events.

·         Other related duties as assigned. 


·         Knowledge of office practices, procedures, supplies and equipment; effective human relation concepts and subsidized housing programs.

·         Written and verbal communication skills appropriate for a position with substantial interpersonal contact.

·         Ability to deal effectively with all levels of staff and management and appropriate community agencies.

·         Ability to read, analyzes, and interprets CIHA policies and procedures, and related federal and state regulations.

·         Ability to write reports business correspondence, and procedure manuals. 

·         Ability to effectively present information and respond to questions from clients, customers, community agencies, and the general public.

·         Ability to solve practical problems and deal with a variety of situations where only limited standardization exists. 

Education and Experience

·         Associates degree in business or related field or ARM designation; experience can be substituted on a year for year basis.

·         Four years experience in office or property management.

·         Valid Alaska Driver's License.