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Occupancy Specialist

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Cook Inlet Housing Authority
Customer Support/Client Care
Cook Inlet Region, Inc.
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Full Description:  
Position:                   Occupancy Specialist (Roving)

Department:             Rental Properties

Reports to:               Senior Manager of Rental Properties

Range:                      4
FLSA:                        Non-Exempt                       
 General FunctionsThis positions primary responsibility will be processing applications and annual re-certifications for all of our programs for eligibility.  This position reports to the Senior Manager of Rental Properties.  The Occupancy Specialist is responsible for ensuring that files are processed both expediently, and accurately.  This position will also work closely and take direction from the Compliance Manager while working with Community Directors on both annual re-certifications and maintenance of current tenant files. This position will rove to properties as directed to perform its function and to perform as a “substitute” Community Director as needed. Major Activities (Typical Duties/Responsibilities)
  • Processes all eligibility paperwork for program applicants and tenants
  • Ensures all eligible applicants meet all eligibility requirements.
  • Ensures eligible applicants meet applicable preference points.
  • Directly schedules all applicant appointments, verifies income and eligibility, notifies applicant of same. 
  • Creates client files.
  • Processes income verifications and tracks their return
  • Review all active client files and ensure all eligibility requirements are being met and perform follow up on verifications that have not been received back.
  • Calculate household income to ensure eligibility
  • Ensure completed files are sent to building coordinators prior to vacancy 
  • Ensure all annual re-exams are completed prior to the original move in date.
  • Ensure all files are completed as soon as possible and when delays occur resolve the issue.
  • Assist other eligibility and program staff with program administration when available 
  • Monitors computerized waiting lists of eligible applicants for programs administered by CIHA, to include updates, as needed.
  • Conducts appointments as home visits or in group sessions
  • Ensures that all applications completed by the Housing Intake Assistants are in order.
  • Ensures all necessary paperwork in files is maintained and that all required documentation is in order. 
  • Develops move in packets and coordinates all move ins.
  • Schedules all follow up appointments with clients, as necessary.
  • Completes exit interviews and final close out of files.
  • Acts as a liaison for all clients.  Meets with clients, as needed, on complaints and concerns and attempts resolution prior to any formal complaints being made against CIHA.
  • Assists in monitoring and reporting of program progress.
  • Promotes CIHA housing programs.  Establishes and maintains a network or referral source(s) for individual client needs.
  • Attends public meetings as needed; travels to locations within CIHA housing programs.
  • Assists in manning CIHA informational booths at various events.
  • Other related duties as assigned.
 Skills and Abilities
  • Ability to work independently and produce products with minimal supervisory support.
  • Ability to provide excellent customer service and communicate effectively verbally and in writing with clients, staff, others.
  • Ability to read, analyze, and interpret CIHA policies and procedures, related Federal and State regulations, and other documents as noted above under Major Activities (i.e. credit reports, etc).
  • Ability to conduct interviews or training classes on a one-on-one basis and in group settings.
  • Knowledge of office practices and procedures with ability to perform basic computer functions.           
  • Ability to operate single and multi-user computers with Microsoft Word, Excel, Yardi, and other software systems.
 Education and Experience
  • Associates Degree or experience can be substituted on a year for year basis.
  • Four years experience working with public, preferably within the housing field.
  • Experience using the Section 8 or 1040 income calculation methods and thorough understanding of all Low Income House Tax Credit and HUD regulations.
  • Tax Credit Compliance Designation.
  • Current AK Driver's license.