Apply at www.anthc.org/careers
JOB SUMMARY: Responsible for assisting providers in delivering quality health care to customer-owners and their families. The following duties are intended to provide a representative summary of the major duties and responsibilities and ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
REPRESENTATIVE DUTIES Customer Care & Relationships Creates, develops, and nurtures culturally appropriate interactions and connections with each other, customer-owners, and the community, applying customer service guidelines appropriate for the situation. Assists providers in the delivery of quality health care by monitoring customer-owners during examination or treatment; performing basic medical procedures before and after examination including taking of vital signs, medical history up-date, performing phlebotomy, specimen collection, recording of EKG’s, dressing changes, medication administration, scheduling customer-owner appointments and procedures, and documenting of care in health record; assisting in ensuring smooth customer-owner flow; and assisting provider and case manager in managing customer-owners. Assists in the development and implementation of customer-owner education plans by providing age appropriate instructions to customer-owners in accordance with established clinic guidelines. Communications & Teamwork Works with all other staff in the department as a member of the department and the system, sharing and receiving information, opinions, concerns, and feedback in a supportive manner and assisting in committees and other duties. Works collaboratively by building bridges, and creating rapport with team members within departments and across the organization, participating in fulfilling the mission, vision, goals and objectives of the organization, and coordinating with other team members to ensure the efficient and effective flow of customer-owners though the department. Maintains a clean work environment, reporting defective or missing equipment and safety hazards. Assists in disaster planning and activities. Improvement & Innovation Makes meaningful improvement to services, program, and processes and/or organizational effectiveness that create new value for customer-owners and employees such as assisting in monitoring the quality of care and assisting in completing chart reviews on a regular basis. Works in coordination with management to develop and implement a quality assurance program, providing and receiving consistent feedback on the quality of care being delivered to ensure that JCAHO and other regulatory standards are met as they apply to the department. Ensures availability of drug stock supply, other supplies, and equipment by completing daily inventories of various medical items and submitting supply requests for replacement. Perform equipment inventory and maintenance. Completes daily quality control testing and documentation of blood glucose meters. Maintains records of emergency equipment inspections, biomedical repairs and requests for maintenance of unit facilities. Assists with keeping the customer-owner care environment clean, safe and organized.
Performs other duties as assigned.
KNOWLEDGE and SKILLS · Knowledge of safety factors and medical terminology. · Knowledge of policies and procedures for the care of patients· Knowledge of customer service concepts and practices.· Knowledge of communication skills, both oral and written to interact with patients and families.· Knowledge of 1974 Privacy Act is required as use of customer-owner record is an integral part of the position and privacy of individuals must be protected to the fullest. · Skill in observing patients and taking appropriate action as needed.· Skill in analyzing safety issues and preparing recommendations based on findings.· Skill in establishing and maintaining cooperative working relationships with other employees.· Skill in operating a personal computer utilizing a variety of software applications.· Skill in providing and maintaining accurate documentation in the customer-owner health record.· Skill in learning the computer system, applying the knowledge to accurately schedule customer-owner appointments and test.· Skill in setting up, maintaining, and interpreting data from a wide variety of medical equipment and monitoring devices.
MINIMUM EDUCATION QUALIFICATION A high school diploma or GED equivalent.
MINIMUM EXPERIENCE QUALIFICATION Non-supervisory - None
MINIMUM CERTIFICATION QUALIFICATION Both Certified Medical Assistant (CMA) and Basic Life Support (BLS) certifications are required.
MINIMUM PHYSICAL REQUIREMENTS The following demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work demands long periods of sitting, walking, standing, bending, stooping, and lifting in the process of patient care. May be required to lift approximately 40 pounds. ANMC is not a latex free environment. Therefore, some latex exposure can be expected.