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EHR Documentation Assistant

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JOB SUMMARY:  Responsible for assisting providers’ with their documentation for the ANMC Electronic Health Record (EHR) to ensure quality and timely healthcare documentation. The following duties are intended to provide a representative summary of the major duties and responsibilities and ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification.  Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. 

REPRESENTATIVE DUTIES Customer Care & Relationships Creates, develops, and nurtures culturally appropriate interactions and connections with each other, customer-owners, and the community, applying customer service guidelines appropriate for the situation. Assists providers in the use and training of the ANMC EHR for the delivery of quality health care: ·         Provide assistance to consulting and contracted providers with EHR documentation and processes.·         Assist with one-on-one training to providers newly employed by ANMC on ANMC campus for the hospital and specialty clinics.·         Assist Clinical Informatics in the the support of providers using the EHR including the roll-out of CPOE and PowerNote and other functionality.·         Assist providers with real time documentation such as entry of home medications, allergies, procedures and problems.Communications & Teamwork Works with all other staff in the Informatics department as a member of the department and the system, sharing and receiving information, opinions, concerns, and feedback in a supportive manner and assisting in committees and other duties.  Works collaboratively by building bridges, and creating rapport with team members within departments and across the organization, participating in fulfilling the mission, vision, goals and objectives of the organization, and coordinating with other team members to ensure the efficient and effective flow of customer-owners though the department.  Maintains a clean work environment, reporting defective or missing equipment and safety hazards. Assists in disaster planning and activities.    Improvement & Innovation Makes meaningful improvement to services, program, and processes and/or organizational effectiveness that create new value for customer-owners and employees such as assisting in monitoring the quality of care and assisting in completing chart reviews on a regular basis.  Works in coordination with management to develop and implement a quality assurance program, providing and receiving consistent feedback on the quality of care being delivered to ensure that JCAHO and other regulatory standards are met as they apply to the department.  Assists with keeping the customer-owner care environment clean, safe and organized. 

Performs other duties as assigned.


KNOWLEDGE and SKILLS  ·         Knowledge of and skill with ANMC Electronic Medical Records. ·         Knowledge of safety factors and medical terminology. ·         Knowledge of policies and procedures for the care of patients.·         Knowledge of customer service concepts and practices.·         Knowledge of communication skills, both oral and written to interact with patients and families.·         Knowledge of 1974 Privacy Act is required as use of customer-owner record is an integral part of the position and privacy of individuals must be protected to the fullest.  ·        Skill in observing patients and taking appropriate action as needed.·        Skill in analyzing safety issues and preparing recommendations based on findings.·        Skill in establishing and maintaining cooperative working relationships with other employees.·        Skill in operating a personal computer utilizing a variety of software applications.·         Skill in providing and maintaining accurate documentation in the customer-owner health record.·         Skill in learning the computer system, applying the knowledge to accurately schedule customer-owner appointments and test.·         Skill in setting up, maintaining, and interpreting data from a wide variety of medical equipment and monitoring devices. 

MINIMUM EDUCATION QUALIFICATION High school diploma or GED equivalent. 

MINIMUM EXPERIENCE QUALIFICATION Non-Supervisory: Two (2) years of patient care in a clinic or hospital environment. 

MINIMUM CERTIFICATION QUALIFICATION Basic Life Support (BLS) certification is required. A certification in clinical care (CMA or equivalent).  An equivalent combination of relevant education and/or training may be substituted for certification. 

MINIMUM PHYSICAL REQUIREMENTS The following demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work demands long periods of sitting, walking, standing, bending, stooping, and lifting in the process of patient care. May be required to lift approximately 40 pounds.  ANMC is not a latex free environment.  Therefore, some latex exposure can be expected.