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JOB DEFINITION: Under close supervision, provides entry-level clerical support for assigned clinics through scheduling, reception, records maintenance, coordination with other hospital clinics, and general assistance.
ESSENTIAL FUNCTIONS: The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. REPRESENTATIVE DUTIES: Provides entry-level support for assigned clinics through scheduling, reception, records maintenance, coordination with other hospital clinics, and general assistance. Greets and assists patients and clients. Answers, screens and directs incoming calls. Schedules and confirms appointments. Coordinates patient visits with other hospital clinics and departments. Arranges travel and housing for patients and families. Coordinates patient transfers and room assignments. Admits patients and assists them in completing necessary paperwork; registers patients on electronic databases.
Maintains forms and basic information on patient charts and electronic databases; creates charts for new patients. Scans and enters doctors’ orders. Enters patient care data for billing to outside providers. Orders charts, labs, and medical supplies and materials. Assists nurses with basic patient care.
Performs clerical duties, including mail delivery, faxing, copying and scanning. Produces and distributes department mailings. Assembles reports and informational or paperwork packets. Orders and restocks office and medical supplies. Trains medical support staff. Maintains payroll and timekeeping for assigned department. Performs other duties as assigned or required.
KNOWLEDGE and SKILLS:
- Knowledge of customer service concepts and practice.
- Knowledge of multi-line telephone systems operation.
- Knowledge of privacy laws and regulations.
- Knowledge of basic medical terminology and clinic systems.
- Skill in operating a personal computer utilizing a variety of software applications.
- Skill in operating office equipment such as copiers and fax machines.
- Skill in maintaining and updating clinical schedules.
- Skill in establishing and maintaining cooperative working relationships with others.
MINIMUM QUALIFICATIONS: A high school diploma or GED equivalent AND ONE (1) year of medical office experience; OR an equivalent combination of education and experience.
ADDITIONAL REQUIREMENTS: ANMC is not a latex free environment. Therefore, some latex exposure can be expected.
MINIMUM PHYSICAL REQUIREMENTS: The following demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires the ability to sit for long periods of time. May occasionally be exposed to infectious diseases.