NATURE OF WORK:
Responsible for assisting in the provision of routine customer/owner supervision in a treatment or education environment. Responsible for the delivery of mental health supportive services and other advocate services to customer/owner. This is job progression, two levels, designed to provide progressively more responsible and independent work experiences to employees as part of the overall assessment of their ability and capability. Promotion between job levels is based on performance on prior assignments and the demonstrated ability to successfully handle more progressively responsible assignments.
KNOWLEDGE, SKILLS, AND ABILITIES:
Customer Care & Relationships: Creates, develops, and nurtures culturally appropriate interactions and connections with each other, customer-owners, and the community. Provides routine care to customer/owners in a manner that promotes patient safety and comfort. Assists customer/owners with daily living activities. Provides assistance in crisis intervention as needed. Transports customer/owners to and from appointments, clinics, laboratories, and/or treatment. Implements approved treatment interventions as assigned. Interacts with customer/owners in the department in a friendly, professional and courteous manner. Assists customer/owners by providing accurate information that meets the customersâ€™ needs the first time. Communications & Teamwork: Shares and receives information, opinions, concerns, and feedback in a supportive manner. Works collaboratively by building bridges, and creating rapport with team members within departments and across the organization. Observes in the process of the development and implementation of customer treatment programs. Observes the process of the treatment team and develop knowledge to provide pertinent information and recommendations. Completes hand off communications that promote follow through and quality customer care. Answers phones and directs calls to appropriate staff member or department. Takes messages as required. Determines which can be handled by staff members and which need management. Responds to non-technical questions regarding department. Observes and learns how to effectively communicate orally and in writing. Improvement & Innovation: Makes meaningful improvement to services, program, and processes and/or organizational effectiveness that creates new value for customer-owners and employees. Completes projects as outlined by the supervisor in a timely manner. Researches information needed to complete projects. Seeks to increase and improve work skills to assure quality and comprehensive customer care to promote a therapeutic alliance with customer/owners. Workforce Development, Skills, and Abilities: Seeks out additional learning opportunities to continue to develop the technical and professional skills needed now and in the future. Takes responsibility for all work activities and personal actions by following through on commitments. Assists in managing crisis situations and seeks resources to aid customers. Maintains necessary levels of case documentation as directed. Documents observations of behaviors of assigned customer/owner following prescribed documentation policies and procedures Obtains and documents all necessary information required to provide services needed. ADDITIONAL RESPONSIBILITIES FOR MENTAL HEALTH WORKER II: Meets all requirements of Mental Health Worker I in addition to the following: Customer Care & Relationships: Intervenes in crisis situations using the CARE standards. Instructs and models customer/ownerâ€™s with daily living activities. Recommends and implements approved treatment interventions. Interacts with customer/owners and other members of the clinical treatment team in the department in a friendly, professional and courteous manner. Provides accurate information to customer/ownerâ€™s that meets the customersâ€™ needs the first time. Participates in the development and implementation of customer/ownerâ€™s treatment programs. Communication & Teamwork: Participates in the development and implementation of customer treatment programs. Participates in the treatment team to provide pertinent information and recommendations. Improvement & Innovation: Completes projects as outlined by the supervisor in a timely manner. Researches topics as requested. Organizes and reports relevant information to appropriate clinical team members. Accomplishes a variety of concurrent tasks on a day-to-day basis and make appropriate decisions in performing duties independently to meet the needs and goals of the department. Workforce Development, Skills, and Abilities: Observes and obtains knowledge of customer/ownerâ€™s behaviors and implement the correct interventions as indicated on the customer/ownerâ€™s treatment plans. Maintains appropriate professional boundaries and demonstrate the knowledge of appropriate disclosure as relates to the customer/ownerâ€™s treatment needs. Completes tasks in a timely, organized and professional manner ensuring adequate follow-up. Obtains knowledge of all programs licensing, credentialing, regulator, federal and state practices requirements.
SCF programs are established for the purpose of serving a primary population comprised of Alaska Natives who are affiliated with the Cook Inlet Region Inc. (CIRI), and Alaska Natives and American Indians within SCFâ€™s geographical service area. Employees should have a thorough understanding of the cultures and the needs of the CIRI members, and of the general culture and needs of Alaska Natives and American Indians. Such knowledge is critical in order to ensure the achievement of the mission and vision of SCF: working together with the Native community to provide the best services with Native staff who value the family and family wellness as the heart of the Native community. High school diploma or GED Must be 21 years or age Valid Alaska Drivers License and clean driving record and 3 years of driving experience. ADDITIONAL QUALIFICATIONS FOR MENTAL HEALTH WORKER II: Meets all requirements of Mental Health Worker I in addition to the following: One year professional social service or related work experience.
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